Frequently Asked Questions
Question. Are shipping charges included in the price of the equipment?
Answer. Yes they are – we do not charge shipping for any location within the contiguous 48 states. We are able to source shipping services much cheaper than our customers would be able to. Because of this we are able to pass on these savings and provide a low-cost shipping solution for our customers. For locations outside the 48 contiguous United States, please email our international sales department at email@example.com. Review our shipping details for more information.
Q. How do I place my order?
A. Order online or call us now to place your order or ask any questions you may have. Our friendly MaxJax service team is ready to answer your phone call and assist you with anything you need. Call now and speak with one of our courteous product specialists by dialing 844-629-5291, or email us at firstname.lastname@example.org. Please don’t hesitate to give us a call.
From placing your order, arranging shipment and delivery and even installation or training, we’ll take care of everything for you to make your purchase painless and trouble-free. We accept Visa, MasterCard, American Express, PayPal, and Discover as well as personal or business checks, bank drafts, certified checks, money orders or wire transfers. In order to expedite your order, we recommend you use a credit card or certified bank drafts, certified checks, money orders or wire transfers. Any orders accompanied by a personal or business check will be held until funds are cleared. Unfortunately, we do not offer C.O.D. payments.
Our commitment to offer the best service and support is unparalleled. We want your business, but more important, we want you as a lifelong customer. Our fully staffed order desk is open to serve you Monday through Friday, 7:00AM to 4:30PM Pacific Time. Our phone message center and fax order line is conveniently open 24 hours a day.
We realize that you probably don’t have a lot of time in your busy day, so we’re here to help out wherever we can to make your equipment purchase much easier and less hassle for you. You sit back and we’ll take care of everything – it’s what we do. We’ll take the time and explain everything to you when you call to place your order. We hope to hear from you soon. We look forward to fulfilling your equipment and tool needs now and in the future.
Q. Do you offering financing?
A. Our lease program is available to qualified customers allowing you to make simple monthly payments. Our lease agents are ready to take your application now and can usually have a credit approval in less than 24 hours. If you would like more details on financing options available, call now and speak with of our courteous product specialists by dialing 844-629-5291, or email us at email@example.com.
Q. How long does it take to receive my order?
A. Orders placed will take approximately 7-10 days for delivery. Factory or warehouse will-call pick-ups can also be arranged for immediate delivery.
Q. I’ve never ordered large equipment online or over the phone. Is it really that easy?
A. Our sales and service support staff is made up of people who are ready, willing, and able to serve you at every step in the sales and service cycle. They will coordinate every critical detail to insure you’re completely satisfied with your product from the time you place your order, through the delivery and for the many years your lift will be in service. If you would like more details, call now and speak with of our courteous product specialists by dialing 844-629-5291, or email us at firstname.lastname@example.org.
Ordering online if fast, easy and secure. Your checkout process is encrypted ensuring that all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.
Q. How do I get my new lift off the truck?
A. Customers will be responsible for unloading their MaxJax lift from the truck when it arrives. The shipping weight of one complete MaxJax system is approximately 960-pounds. Freight companies do not require their drivers to unload shipments so be prepared to do so. Some carriers may be able to provide a truck with a hydraulic lift gate although additional charges may apply. Some carriers may also allow you to remove the lift components individually off the truck after you have signed the delivery receipt. The columns weigh approximately 300-pounds each.
MaxJax takes no responsibility for additional charges of any kind that may incur related to, or involved with, the renting or acquisition of equipment necessary to unload items off of a delivering carrier's truck. Additional service fees may apply to residential deliveries or lift-gate services. Shipping and handling rates are subject to change without notice.
Q. How will I know when my equipment is arriving so I can make arrangements to unload it?
A. We will provide you with shipping information such as the freight carrier and tracking number so you can make preparations for delivery.
Q. Is installation included in the price of a MaxJax lift?
A. Installation is not included. Although most users install the anchors themselves, we are able to source a local contractor if you are not comfortable in doing so. If you would like more information on installation services, call now and speak with one of our courteous product specialists by dialing 844-629-5291, or email us at email@example.com.
Q. How do I go about hiring an installation company?
A. We have access to over 300 of the nation’s leading service and installation companies located across the US and Canada. Our service teams specialize in all types of lift installations, equipment delivery, and equipment service. Each of our courteous field technicians have many years of combined experience and have the equipment necessary to perform car lift installations effectively and professionally. Our professional install teams will show up on time and deliver or install your new lift without damaging the equipment itself or your property. We’ll take care of everything for you to make your lift installation painless and trouble-free. If you would like more information about installation services, call now and speak with of our courteous product specialists by dialing 844-629-5291, or email us at firstname.lastname@example.org. We're ready to answer your phone call and assist you with anything you need.
Q. How much would it cost for a professional installer to install my lift anchors?
A. Professional installers would charge between $125.00 and $175.00 per lift depending on your location.
Q. Do I need any special tools to install my lift?
A. The only specialty tool required is a rotary hammer drill and 7/8” drill-bit for the drop-in anchors. If you don't have a rotary hammer drill you can usually rent one. Other tools required will be standard wrenches.
Q. Does my lift come with anchor bolts and/or the hardware to mount it to the floor?
A. Every MaxJax lift ships with all necessary anchors and bolts required for mounting the unit to your floor.
Q. What size are the anchor bolts and what size drill bit do I need?
A. The diameter of the drop-in anchors is 7/8”. They facilitate 5/8” diameter high-strength bolts. All concrete fasteners come standard. A rotary hammer drill and 7/8” concrete bit is required for installation.
Q. Is electrical hard wiring included in installation?
A. Electrical work is not necessary. The standard power unit features a dual voltage 115/208-230-volt AC, single phase motor with an industrial-grade power cord and standard household plug.
Q. What type of power outlet/source is needed to operate my lift?
A. Our standard power unit will require a 20-amp breaker for 110-volt operation and a 25-amp breaker if you choose to run on 208-230-volts.
Q. Does the hydraulic fluid come with the lift?
A. Due to current DOT and insurance laws regarding the transport of hydraulic oils ( DOT / Section 1 -- Hazardous Ingredients, DOT / Section 2 -- Fire and Explosion Hazards and DOT / Section 3 -- Health Hazards ) hydraulic fluid is to be supplied by the end-user only and will be required for operation. MaxJax lifts are designed to operate using standard 10-weight, non-foaming, non-detergent hydraulic oil or automatic transmission fluid. This is available in virtually any automotive store.
Q. How much hydraulic fluid is required for my MaxJax lift?
Q. Do I need a special floor or foundation to support my lift?
A. Most residential or commercial foundations are strong enough to support a MaxJax lift. The minimum requirements is 2500-3000 PSI 4.25" thick concrete. Be sure to check your floor on the possibility of it being a post tension slab. In this case contact the building architect before drilling. Visually inspect the site where the lift is to be installed and verify the concrete is in good condition and free of cracks or other defects.
Q. Should I pre-mount the drop-in anchors in fresh concrete?
A. If you are careful to locate the anchors at precisely the correct spacing and depth, this is an optional method of install. Always consult concrete professional when installing new concrete and/or pre-mounting the drop-in anchors.
Q. Is the MaxJax Safe?
A. Absolutely. Compared to floor jacks or jack stands, the MaxJax provides increased safety when installed and operated properly. If you've ever visited a service garage, dealership or fleet repair business, it’s easy to see that two-post lifts are the lifts of choice among professionals. In fact, the Automotive Lift Institute reports that out of the thousands of car lifts sold monthly, and among the many lift configurations available, two-post style lifts represent well over 63% of the market.
Let’s be clear—the MaxJax is not just a hobby lift. It too is a “real” lift. It’s built by our team of qualified engineers that not only designed the MaxJax, but also our family of full-sized lifts. We’ve got years of experience and we’ve done our math. While most car enthusiasts are talking about 4-bolt mains, our engineers are studying applied force, axial force, bending moment, center of gravity, concentrated load, deflection, deformation, distributed load, ductility, elastic limit, moment, normal strain & stress, potential energy, sheer strain, strength, yield stress, yield strain and so on.Q. What options are available for the MaxJax lift?
- A motorcycle and ATV lift adapter for servicing bikes, ATV’s or other motorized vehicles.
- Variable height stacking adapters accommodate light trucks and vans or SUV’s.
- Frame cradle pads provide an extra measure of safety when lifting light trucks and vans or SUV’s.
Q. Is the MaxJax lift easy to operate?
A. Yes, very easy. Simple ergonomic controls require little if any training - an up button to raise the lift, and a down lever to lower the lift. Always review the operation manually in its entirety before installing and operating the lift.
Q. What is the warranty on the MaxJax lift?
A. See our warranty details.
Q. What if I ever need warranty service?
A. MaxJax USA has access to over 300 of the nation’s leading service companies located across the US and CanadA. Our service teams specialize in all types of lift installations, equipment delivery, and equipment service. Each of our courteous field technicians have many years of combined experience and have the equipment necessary to perform car lift installations and after-sale support. We support the performance of our products with the most comprehensive warranty in the industry and have an established network of sales and service dealers located all across the U.S. to quickly respond to your warranty or service requirements.
Q. What payment methods to you accept?
A. MaxJax and our dealers will usually accept cash, check or credit cards. Qualifying customers may also consider leasing as an option. If you would like more information on financing options, call now and speak with of our courteous product specialists by dialing 844-629-5291, or email us at email@example.com.
Q. Is this site secure?
A. You can rest assure that all information transmitted remains secure. Our processing servers incorporate fully encrypted software devises to maintain safe, trouble-free transactions. Because all credit card information transmitted to us online is encrypted in transit, any information intercepted by unauthorized parties would be useless. Using your credit card to shop online is actually safer than using your credit card at your local restaurant or convenience store. If you feel uncomfortable providing personal information online, we’ll be happy to speak with you and finalize your purchase over the phone. Call now and speak with of our courteous product specialists by dialing 844-629-5291, or email us at firstname.lastname@example.org.
Q. When will my credit card be charged?
A. Your credit card will be charged at the time the items are shipped.
Q. What shipping carriers do you offer?
A. Our LTL contract carriers are ABF, YRC, Con-way, FedEx, UPS, and Estes. These leading freight providers handle and track hundreds of MaxJax shipping transactions per week. They generally utilize enclosed vans or trailers with rear roll-up doors that provide access to the inside of the trailer and have strategically-placed terminals located across the United States.
Q. When can a trace be initiated on my shipment?
A. Typically within 24 hours (working days) following ship date.
Q. How long do temporarily backordered items take to ship?
A. It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels to maintain adequate inventory based on current sales volumes. Backorders longer than three weeks are rare.
Q. Where can I receive answers to questions that I have about the MaxJax lift?
A. Product information and specifications are available on this website. Additional information is also available by contacting our customer service department at 844-629-5291, or emailing us at email@example.com.
Q. How can I check the status of my order?
Q. How can I view my online order?
A. After placing an order, you can access detailed information on the order by logging into My Account by entering in your email address and password. Once logged in, click My Orders in the left navigation bar. Then click on the specific order you would like view.
Q. How can I opt-out, remove or modify information I have provided on this website?
A. To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.